Thank you for shopping with Aurelie! We strive to provide you with a seamless shopping experience, including fast and reliable shipping.
Processing Time:
For UAE only
- For Express 2 Hours delivery, order must be placed before 5 pm.
- Orders are typically processed and shipped within 1 business days of purchase. Please note that processing times may vary during peak seasons or promotions.
Shipping Methods:
We offer the following shipping methods:
- Standard Shipping: Delivery within 2 business days.
- Express Shipping: Delivery 2 hour before 5 pm and next day for orders after 5 pm.
Shipping Rates:
Shipping rates are calculated based shipping method selected, and destination address. You can view the shipping cost at checkout before completing your purchase.
Tracking Information:
Once your order has shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your package and estimate the delivery date.
Shipping Restrictions:
- We currently ship to addresses within UAE.
- Please note that we do not ship to P.O. boxes or APO/FPO addresses.
Delivery Issues:
If you encounter any issues with the delivery of your order, please contact our customer service team at customercare@aurelie.com for assistance. We will do our best to resolve the issue and ensure your satisfaction.
Holiday Shipping:
During peak holiday seasons, such as EID, Christmas and Valentine's Day, shipping times may be longer than usual due to high order volumes and carrier delays. We recommend placing your order in advance to ensure timely delivery.
If you have any questions about our shipping policy or need further assistance, please don't hesitate to contact us.