At Aurelie, we want you to love and wear your items! If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy.
Returns- For hygiene and protection for all our customers, earrings and piercing jewelry are excluded from exchange.
- You may return unworn and undamaged items within 7 days of delivery for store credit for the full amount. Please note that shipping and handling fees are non-refundable.
- To initiate a return, please contact our customer service team at customercare@aurelie.com.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Shipping costs for return to us will be deducted from the value of the credit note. Should your item have a defect, we will endure the return shopping costs.
- Once we receive the returned item, our team will inspect it to ensure it meets our return criteria.
- A credit note will be issued and sent to you for your next purchase valid for 3 months.
- If your order arrives damaged or defective, please contact us within 3 days of delivery to arrange for a replacement or refund.
- Refunds will be issued to the original form of payment within 7 business days after the return is processed.
- We may require photographic evidence of the damage or defect to expedite the resolution process.
If you have any questions about our return policy or need assistance with a return or exchange, please don't hesitate to contact our customer service team at customercare@aureliejews.com